Shipping and Delivery

CHALI currently ships to addresses within the following regions:

• United States (all 50 states and territories)
• Canada
• United Kingdom
• European Union member states
• Australia
• Select countries in Asia

Shipping availability to additional destinations may be expanded over time. If your country is not listed, please contact us to inquire about shipping options.

We do not ship to P.O. boxes or military addresses (APO/FPO) at this time unless otherwise stated during checkout.

We offer the following shipping options for domestic orders (United States):

Standard Shipping

• Estimated delivery: 5–7 business days
• Available for all orders

Expedited Shipping

• Estimated delivery: 2–3 business days
• Available for most items; exclusions may apply

Express Shipping

• Estimated delivery: 1–2 business days
• Available for select items and locations

International Shipping

• Estimated delivery: 7–21 business days depending on destination
• Customs processing may affect delivery times

Delivery estimates are calculated from the date of shipment, not the date the order is placed. Estimates are provided for reference and are not guaranteed.

Available shipping methods and costs will be displayed at checkout based on your delivery address and order contents.

Shipping costs are calculated based on the delivery destination, package weight, dimensions, and selected shipping method.

The applicable shipping cost will be displayed at checkout before you complete your purchase.

Free Shipping

CHALI may offer free standard shipping on qualifying orders. Free shipping thresholds and eligibility may vary by region and are subject to change.

Current free shipping offers, if any, will be displayed on the website and at checkout.

Promotional shipping offers cannot be combined with other discounts unless otherwise stated.

Orders are typically processed within 1–2 business days after payment is confirmed.

Business days are Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day.

During peak periods (such as holidays, promotional events, or new product launches), processing times may be extended. We will communicate any significant delays on our website or via email.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Tea Club subscription shipments follow a monthly fulfillment schedule.

Unless otherwise specified:

• Orders or successful subscription payments received on or before the 10th of the month are eligible for that month’s shipment.
• Eligible monthly shipments are generally dispatched around the 15th of the month.
• Orders or payments received after the monthly cutoff may be scheduled for the following month’s shipment.

Tea Club shipments are sent via standard shipping unless you have selected an upgraded shipping method in your subscription preferences.

Actual dispatch and delivery dates may vary due to weekends, public holidays, carrier delays, inventory, or other circumstances.

Once your order has shipped, you will receive a confirmation email containing:

• Your tracking number
• A link to the carrier’s tracking page
• Estimated delivery date

You can also view your order status and tracking information by logging into your CHALI account.

Please allow up to 24 hours after receiving your shipping confirmation for tracking information to become active in the carrier’s system.

If your tracking information has not updated for more than 5 business days, please contact our customer service team for assistance.

For international orders, please note the following:

Customs, Duties, and Taxes

• International shipments may be subject to customs duties, import taxes, and other fees imposed by the destination country.
• These charges are determined by the customs authority of the destination country and are the responsibility of the recipient.
• CHALI does not collect or prepay customs duties or import taxes unless explicitly stated during checkout.
• We are unable to predict the exact amount of customs charges, as they vary by country.

Customs Delays

• International orders may experience delays due to customs inspection and processing.
• CHALI is not responsible for delays caused by customs procedures.

Restricted Items

• Certain tea products or teaware may be restricted or prohibited in some countries. It is your responsibility to verify that the items you order can be legally imported into your country.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address, refused delivery, or failure to collect from a pickup point, we will contact you to arrange reshipment.

Additional shipping charges may apply for reshipment.

Missing Packages

If your tracking information shows your package as delivered but you have not received it:

• Check with neighbors, building management, or household members.
• Look for a delivery notice or attempted delivery notification.
• Contact the shipping carrier directly using your tracking number.
• If the package cannot be located, contact CHALI within 7 days of the reported delivery date.

We will work with the carrier to investigate and, where appropriate, arrange a replacement or refund.

Damaged Packages

If your order arrives damaged, please refer to our Returns and Refunds Policy for instructions on reporting damaged items.

You are responsible for providing a complete and accurate shipping address at checkout.

CHALI is not responsible for orders shipped to an incorrect address provided by the customer.

Address Changes

• If you need to change your shipping address after placing an order, please contact us as soon as possible.
• Address changes can only be accommodated if the order has not yet been dispatched.
• Once an order has shipped, we are unable to redirect the package. You may need to arrange a return and place a new order.

For Tea Club subscribers, please ensure your shipping address is kept up to date in your account settings to avoid delivery issues with recurring shipments.

We take care to package all orders securely to protect your tea and teaware during transit.

• Tea products are sealed in airtight, light-protected packaging to preserve freshness and flavor.
• Teaware and fragile items are wrapped with protective materials to minimize the risk of damage.
• Gift orders may include special packaging or gift wrapping as described at checkout.

We are committed to reducing packaging waste where possible and are working toward more sustainable packaging solutions.

If you have specific packaging requests (such as gift wrapping or plastic-free packaging), please add a note at checkout or contact us before your order is processed.

Certain products may have shipping restrictions based on destination, regulations, or carrier limitations.

Restrictions may include:

• Items that cannot be shipped internationally due to food safety or customs regulations
• Oversized or heavy items that require special shipping arrangements
• Seasonal or limited-edition items with restricted shipping windows
• Hazardous materials restrictions on certain shipping methods

If an item in your order cannot be shipped to your location, we will notify you and offer alternatives, including partial fulfillment, substitution, or a refund for the restricted item.

Shipping restrictions, if any, will be noted on the product page or at checkout.

CHALI partners with reputable shipping carriers to deliver your orders safely and efficiently.

Our carrier partners may include:

• USPS
• UPS
• FedEx
• DHL
• Regional and local carriers for select destinations

The carrier used for your order will be indicated in your shipping confirmation email. Carrier selection is based on your delivery address, order size, and selected shipping method.

CHALI is not responsible for delays, service disruptions, or changes in carrier policies that may affect your delivery.

Delivery times may be affected by circumstances beyond our control, including:

• Severe weather conditions
• Natural disasters
• Public health emergencies
• Government restrictions or regulations
• Carrier service disruptions
• Supply chain disruptions

In such events, we will make reasonable efforts to communicate delays and fulfill orders as soon as conditions allow.

CHALI is not liable for shipping delays caused by force majeure events.

If you have questions about shipping, delivery, or need help with a specific order, please contact us:

CHALI
Email: inquiry@uselesstea.com
Address: [Company Address]

Our customer service team is available Monday through Friday and aims to respond within 2 business days.

For the fastest assistance, please include your order number and tracking number (if available) in all communications.