Privacy Policy

We may collect personal information that you provide directly to us, including:

• Name
• Email address
• Phone number
• Billing and shipping address
• Account login information
• Order and purchase history
• Tea Club subscription information
• Wishlist and cart information
• Customer service communications
• Marketing preferences
• Reviews, feedback, or other content you submit

When you make a purchase, payment information is processed by our authorized payment service providers. CHALI does not directly store your complete credit or debit card details.

We may also automatically collect certain information when you use our website, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring website
• Time spent on the website
• Shopping and browsing activity
• Cookie and similar technology identifiers

We may use your personal information to:

• Process and fulfill your orders
• Manage your CHALI account
• Manage Tea Club subscriptions, renewals, pauses, and cancellations
• Arrange shipping and delivery
• Send order, payment, shipping, and account notifications
• Provide customer support
• Save your cart and wishlist preferences
• Personalize your shopping experience
• Recommend products or content that may interest you
• Send marketing emails and promotional communications where permitted
• Improve our products, website, services, and customer experience
• Analyze website performance and customer behavior
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal and regulatory obligations

If you join the CHALI Tea Club, we collect and use information necessary to manage your subscription, including your selected subscription plan, billing information, shipping address, renewal preferences, and subscription history.

We may use this information to:

• Process recurring or annual payments
• Prepare and ship monthly tea selections
• Send subscription and renewal notices
• Manage pauses, cancellations, and account changes
• Provide Tea Club benefits, seasonal gifts, and member communications

You can manage eligible subscription settings through your account or by contacting us.

We use cookies and similar technologies to help our website function properly and to understand how visitors interact with CHALI.

These technologies may be used for:

• Essential website functionality
• Remembering account and cart preferences
• Website analytics
• Performance measurement
• Personalization
• Advertising and marketing, where permitted

You may be able to control or disable certain cookies through your browser settings or the cookie preference tools available on our website.

Please note that disabling essential cookies may affect certain website functions.

We do not sell your personal information for monetary consideration.

We may share personal information with trusted third parties that help us operate our business, including:

• Payment processors
• Shipping and logistics providers
• Website hosting and technology providers
• Email and marketing service providers
• Analytics providers
• Customer service platforms
• Fraud prevention and security providers
• Professional advisers and legal service providers

These parties may only access information necessary to perform services on our behalf and are expected to handle personal information appropriately.

We may also disclose information when required by law, regulation, legal process, or governmental request, or when necessary to protect CHALI, our customers, or others.

Payments made through our website are processed by third-party payment providers.

Your payment provider may collect information such as:

• Cardholder name
• Payment card details
• Billing address
• Transaction information

Their processing of your information is governed by their own privacy policies and security practices.

CHALI generally receives confirmation of your payment and limited transaction information rather than your complete payment card details.

To fulfill your order, we may provide necessary information to shipping, fulfillment, customs, or logistics partners, including:

• Recipient name
• Shipping address
• Telephone number
• Email address
• Order and delivery information

This information is used solely as necessary to process and deliver your order and comply with applicable shipping requirements.

If you choose to receive CHALI news, product updates, Tea Club communications, or promotional offers, we may send marketing communications to your email address or other provided contact information.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

You may still receive essential transactional communications relating to your account, purchases, payments, deliveries, or subscriptions.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide our services
• Maintain business and transaction records
• Resolve disputes
• Prevent fraud
• Meet accounting, tax, and legal obligations

Retention periods may vary depending on the type of information and applicable legal requirements.

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We encourage you to use a strong password and protect your account credentials.

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request a copy of your information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Request information about how your personal information is used or disclosed

Certain rights may be subject to legal limitations or verification requirements.

To exercise a privacy right, please contact us using the information provided below.

If you are a California resident, applicable law may provide additional rights regarding your personal information, including rights to know, access, correct, or delete certain personal information and, where applicable, to opt out of certain forms of sharing or targeted advertising.

CHALI will not discriminate against you for exercising applicable privacy rights.

Where required, additional privacy preference controls will be made available through our website.

CHALI may serve customers in multiple countries and regions.

Your personal information may therefore be processed or stored in countries outside your country of residence. Where required by applicable law, we take appropriate measures designed to protect personal information transferred internationally.

Visitors located in jurisdictions such as the European Economic Area or the United Kingdom may have additional rights under applicable data protection laws.

CHALI’s website and services are not directed to children under the age required by applicable law to provide valid consent.

We do not knowingly collect personal information from children without appropriate authorization.

If you believe a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

Our website may contain links to third-party websites or services.

CHALI is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technologies, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:

CHALI
Email: inquiry@uselesstea.com
Address: [Company Address]

For general customer service inquiries, please visit our Contact page.